Shipping and Returns
Besides the price of the products, you only have to pay the shipping cost. The shipping cost is displayed during the checkout process and also in the order confirmation, that you will receive via email.
The expected delivery date will be shown clearly during the checkout process and the order confirmation. Notice that we do not ship your order before all the items are in stock.
You will receive an e-mail notification if the shipment of your order has been delayed.
See prices for delivery to designated countries in Europe.
When your order is shipped, you will receive an email with a link to the Track-and-Trace information of your parcel. Please note that this is included only with orders that are shipped with GLS.
Should you regret your purchase; any product can be returned within 365 days. The right of withdrawal is expiring after 365 days after receiving the order. At the same time you have to inform us about the withdrawal via email, write to email@example.com, or phone, call 03300270202. You can also choose to use our standard withdrawal form and send this along with the return. If you want to make use of your right of withdrawal, it is not sufficient to just reject the acceptance of the order without notifying us about the withdrawal.
According to consumer law, returning an order for any reason and without justification is possible for you as a customer within 14 days. The return is free if you want to exchange products (for example to another size) or if you are returning your goods and want your money credited to your SkatePro account. If you want your money to be transferred to your bank account, you will get a full refund only if you pay for the shipping yourself (if you use our return label, you will be charged with GBP 3.95). SkatePro cannot compensate for costs, which might emerge of one’s own chosen return option. From the point of the delivery, you are responsible for the condition of the goods.
But SkatePro is furthermore giving you the opportunity to return your items after exceeding this timeframe. The requirement for using your right of withdrawal from the 15th until the 365th day after receiving your order: The returned products must be in the same condition and quantity as they were when you received them.
The goods can be returned employing the following methods:
- By returning your order
- You are welcome to use our standard withdrawal form and send this along with your return (see Appendix I)
Always remember to attach your order number when returning ordered items. You can do this by adding the enclosed return note to your return parcel or by printing the return form from our website, filling it out and adding it to the parcel with your return items. If you use SkatePro's return label, which is available from our website, you can return your order for free if you choose to exchange a product or if you are getting a refund on your SkatePro account. Note that the product’s condition is your responsibility from the time of delivery until it is returned to us. Therefore, make sure to securely wrap the items you wish to return.
All prices include 20% or 0% VAT.
If you are a citizen of a non-EU country and received an order with VAT (delivery to a country within the EU), then you can get a refund of the VAT that you paid. In order to do that, you have to send us the original invoice with a stamp from the customs of the country in EU, you are leaving, when travelling back to your homeland. This document needs to be sent to SkatePro latest 2½ months after the goods have been exported outside of the EU.
We charge an administration fee of GBP 15 per invoice, which will be subtracted from the refunded VAT.