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Reviews of SkatePro

4.8 of 5
(81.374)
71.085
7.383
1.322
573
1.011
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I used the measuring system to measure my feet and they said I needed a size 8. When they came they were so small I couldn't even fit my feet in the whole. I asked customer service and they said that these skates run a bit small, which would of been nice to know before paying for and waiting almost 2 weeks for them to arrive. So now I have to send them back which requires a printer to print off the label (who has a printer these days), filling out the label seems like a lot of faffing about. The pads and helmet fit and seem great quality but the whole experience has been so stressful and dragged out. If I manage to find a printer I can use today and get them to the post office I won't have my refund for at least 2 weeks, apparently.
George B. (Taunton)
26/07/2021
Rating: 2 of 5!
Reply from SkatePro:  Hey there George,

Thanks for taking the time to write your review. I am sorry this skates did not fit you. We do have a very useful size chart which we recommend you to follow, as all of our skates fit slightly differently. Therefore, choosing your average shoe size will not necessarily mean the skates fit right. We did suggest on the size chart to take one size bigger, so that would mean you would be a 10 according to the length of your feet. Nonetheless, you are more than welcome to purchase a bigger size and get a full refund for your other skates👌

In the regards to the label, I apologize that it may be an inconvenience, we are required to fill this information for customs. The reason it can take approximately 2 weeks before you are refunded is also due to changes post Brexit.

We would love to make this process easier if we could choose 😊

I hope you can understand!

All the best,

/Lily.
Great shop. Great prices. Great communications.
Alex Traherne (Flamstead)
21/07/2021
Rating: 5 of 5!
Absolutely brill! Great communications, great service! A+++++ My new skates are fantastic! Really pleased. Just waiting for the nice weather now!
David Richard Grinyer (Ulceby)
09/07/2021
Rating: 5 of 5!
Fast delivery so excellent...
Paul Miller (London)
16/06/2021
Rating: 5 of 5!
This was our second time ordering from SkatePro, and it was excellent as always. Package arrived sooner than expected, which was a nice surprise. The only issue was that this time, we couldn't have the skates sent to the US, so I had to have a friend in Scotland receive the shipment and then bring the skates over when they came to visit for Christmas.
M. Hebert (Edinburgh)
08/06/2021
Rating: 4 of 5!
Reply from SkatePro:  Hi there Melissa, ✌

Thanks so much for your review! Hope it made Christmas all the sweeter 😁
I have now purchased many skateboard items from SkatePro and with each purchases the service has been excellent. Really quick delivery and no issues at all. Would definitely recommend.
Graham S. (Hornchurch)
02/06/2021
Rating: 5 of 5!
Very pleased with Skatepro! I received my parcel less than a week of buying it! Definitely recommend it!
Lidiane Curtis (Barnstaple)
26/05/2021
Rating: 5 of 5!
The shopping experience was smooth and they keep you updated all the way from purchase time until items are delivered. Delivery time to Uk after Brexit is reasonable. Items arrived one day before the timeline so that was extra bonus
Patricia Rod (London)
23/05/2021
Rating: 5 of 5!
Came quicker than expected, kept updated and in great condition.
Leah S. (London)
22/05/2021
Rating: 5 of 5!
Easy to order and delivered on time. What more could you want
Edward J. (Salford)
21/05/2021
Rating: 5 of 5!
Good service and delivered before time
Marek M. (Greenford)
20/05/2021
Rating: 5 of 5!
The best customer service ever. I recommend to anyone
Matz H. (Howle Hill)
19/05/2021
Rating: 5 of 5!
Brilliant customer service best I've encountered actually! Kept me up too date the hole way, will be using you guys again, keep doing what you do, cheers folks!
Cole robinson (Chippenham)
19/05/2021
Rating: 5 of 5!
Very efficient good communication. Will definitely use again.
Liz S. (Carrickfergus)
18/05/2021
Rating: 4 of 5!
Super pleased: Easy to order with Clear website, user friendly and good navigation, search and products on offer, just a shame with the lack of HARO products. Safe secure and fast delivery Friendly helpful and good communication Great prices
F. Aryan (London)
17/05/2021
Rating: 5 of 5!
Good company to deal with.
Jonny Conn (Sunderland)
17/05/2021
Rating: 5 of 5!
Fast, professional and courteous. How mail order should be.
Andrew f. (Manchester)
17/05/2021
Rating: 5 of 5!
Great experience!
Ian Bonhote (London)
17/05/2021
Rating: 5 of 5!
Excellent products, especially inlane skates
Robert S Zaborniak (Peterlee)
17/05/2021
Rating: 5 of 5!
Delivered on time
Ida Heravi (FOLKESTONE)
17/05/2021
Rating: 5 of 5!
Delivered on time and good tracking
Stuart M. (Belfast)
17/05/2021
Rating: 5 of 5!
Great company delivered on time
Andrew Pennington (Fleetwood)
15/05/2021
Rating: 5 of 5!
Great service and was kept up to date all the way to delivery! Board having loads of use and am very happy with it!! Would definitely recommend these guys
Dave Booth (Belle Vale Ward)
15/05/2021
Rating: 5 of 5!
Great customer service would recommend
Natalie Smith (Worcester)
15/05/2021
Rating: 5 of 5!
Shipping was very fast. Great service with tracking
Adam C. (Nottingham)
14/05/2021
Rating: 5 of 5!
Great experience, first class service, would certainly recommend.
Andrea Kerry (Cullompton)
13/05/2021
Rating: 5 of 5!
The product was delivered faster than predicted. I asked customer service if they could guarantee delivery before my son's race (1 week) and honestly, they didn't promise it. I took the risk to order (eventually returning the item) and the product was delivered 2 days before expected, to my son's delight. Well done for the honesty and the fast service
mario coletti (Maidenhead)
13/05/2021
Rating: 5 of 5!
Very good service.
David A. (CAMBRIDGE)
13/05/2021
Rating: 5 of 5!
Great customer service.
Jill P. (Lamport, Northamptonshire)
12/05/2021
Rating: 5 of 5!
Fantastic, no issues whatsoever.
Pete Render (York)
12/05/2021
Rating: 5 of 5!
Good service and quick delivery
Cathy Staley (Marchington)
12/05/2021
Rating: 5 of 5!
Did everything I wanted without delay.
Darren F. (London)
11/05/2021
Rating: 5 of 5!
First time customer. Excellent service and very fast delivery as expected. The product also arrived in perfect condition. Will be buying again
Francisco Martins (London)
11/05/2021
Rating: 5 of 5!
Quick delivery good product.
Dave S. (Long Whatton)
11/05/2021
Rating: 5 of 5!
Fast delivery, very good customer service
Sabrina H. (Swanage)
11/05/2021
Rating: 4 of 5!
Quick deliver, great service.
Mark Taylor (Culloden and Ardersier Ward)
10/05/2021
Rating: 5 of 5!
Quick and easy. Paddleboard arrived quickly enough. No hassle.
Alan Clark (South Lanarkshire)
07/05/2021
Rating: 5 of 5!
Very good, good selection and service.
Stephen Y. (Port Talbot)
06/05/2021
Rating: 5 of 5!
Amazing service, product arrived early and in perfect condition. Great experience all round thank you
Aaron Cope (Musselburgh)
06/05/2021
Rating: 5 of 5!
Very helpful.exactly as needed thanks
Neville Taylor (Bristol)
06/05/2021
Rating: 5 of 5!
Fast delivery and great trusted company
Luke Hickinbottom (Telford)
05/05/2021
Rating: 5 of 5!
Fantastic website and team. Shout out to Lily and Filippo. More Power Skatepro!
Karl Mamangon (London)
05/05/2021
Rating: 5 of 5!
Happy with service
Ewa O. (Edinburgh)
05/05/2021
Rating: 4 of 5!
Perfect
Rhonay Lo Turco (London)
05/05/2021
Rating: 5 of 5!
Delivery took longer than anticipated but was supplier's fault
Emma Sweeney (Liverpool)
04/05/2021
Rating: 4 of 5!
Quick efficient service ... well done
David Thomas (Bedlington)
04/05/2021
Rating: 5 of 5!
Good and fast delivery and reasonable prices! Amazing quality and good service
M. Birk (Cheltenham)
04/05/2021
Rating: 5 of 5!
Great service and range of products
Karen Lau (Leeds)
03/05/2021
Rating: 5 of 5!
Would use again for sure.
Adam Wilkins (Dawlish)
03/05/2021
Rating: 5 of 5!
Missing bolts and washers for front wheel. Not great but hopefully this can be corrected soon
Jonathan Kane (London)
03/05/2021
Rating: 1 of 5!
Reply from SkatePro:  Hi Jonathan,
Sorry to hear that you didn't receive your item as it should be. I see that you got in contact with us about this issue and it is being solved.

Looking forward to hear from you.

Thank you for your patience.

/Cristina

Very good product at a fair price 50 % cheaper than there rivals. Great service.
Kevin Jones (Stanley)
30/04/2021
Rating: 5 of 5!
Good products, good service and good delivery
Diana Vallverdu i Cabrera (London)
30/04/2021
Rating: 5 of 5!
Great service
Toby Germain (Gloucester)
29/04/2021
Rating: 5 of 5!
Very good quality!
Tetiana Shostak (Edinburgh)
29/04/2021
Rating: 5 of 5!
Perfect
Kamil Szafranski (PRESTON)
29/04/2021
Rating: 5 of 5!
Fast and reliable
Julian Branco (London)
28/04/2021
Rating: 5 of 5!
I was really impressed with the range of products that are generally impossible to get anywhere else in the U.K. Delivery time was 4 days which was shorter than they said it would be. I didn't realise it wasnt a u.k. based company and i dont think it matters now. Will shop here again.
MR DAVID R DARCY (Birmingham)
27/04/2021
Rating: 5 of 5!
What a great company - never used before but will definitely be my "go to" moving forward. Shout out to Adam, in sales, who found me the right skate at a great price and also helped with aftercare. Delivery was super quick considering the issues getting orders in to the UK at the moment! Highly recommend!
Jay Smy (Colchester District (B))
27/04/2021
Rating: 5 of 5!
Honestly what a service was delivered within time frame and customer services are on point
Ryan Banks (London)
27/04/2021
Rating: 5 of 5!
The skates took a long time to arrive (2 weeks)We didn’t know they were coming from Denmark! Would be helpful to indicate a realistic time line.
M. Upton (Faversham)
27/04/2021
Rating: 2 of 5!
Reply from SkatePro:  Hey Madeline,

very sorry to hear, your waiting time seemed to be too long on this order.
I can see, the parcel has been delivered within the expected time.
In case you didn't get it, please reach out to our customer service!

Looking forward to hearing from you.

/Pierre
Great range and great service.
Daniel Edwards (Waterbeach)
26/04/2021
Rating: 5 of 5!
Great customer service
Chris c. (Brighton)
26/04/2021
Rating: 5 of 5!
Fantastic. Quick delivery and great prices.
Nathan S. (Bournemouth)
26/04/2021
Rating: 5 of 5!
Great product, great fit, daughter really happy. Great service with very good communication. Happy to recommend.
Mark Muller (Poole)
26/04/2021
Rating: 5 of 5!
Letting customers know about delays due to the pandemic was a really thoughtful and appreciated move. My order arrived as predicted by the staff and really happy with my purchases. Thanks
Mr C M Leslie (Glasgow)
26/04/2021
Rating: 5 of 5!
Great communication and quick delivery (7 days to mainland UK). I was a little hesitant to order at first as I know they're not a UK vendor but I took the risk and it paid off. I will definitely be buying from here again.
Tom H. (Reading)
22/04/2021
Rating: 5 of 5!
All good, thanks
James Peden (Aberdeen)
22/04/2021
Rating: 5 of 5!
excellent customer service & super quick shipping, despite my skates being shipped all the way from Denmark to the UK. very impressed!
Maja C. (London)
21/04/2021
Rating: 5 of 5!
My son reports that the new wheels are better than the originals.
Marcus P. (Curry Rivel)
20/04/2021
Rating: 5 of 5!
Awesome
To t jackson (Bristol)
20/04/2021
Rating: 5 of 5!
Quick and great overall
Aleksandrs V. (Southampton)
20/04/2021
Rating: 5 of 5!
So impressed!! Item ordered and dispatched same day - ready for my first SUP lesson! Would definitely use the website again!!
Marion Beattie (BANGOR)
19/04/2021
Rating: 5 of 5!
Great service, though bear in mind they're based in Denmark despite the .uk domain, so orders may be held up at customs and the claimed 365 day return policy may not be possible to honour, so be sure of skate sizes when you order. That said, I don't know anywhere else with the range of products or the quality. I keep coming back - three orders so far.
Matthew Moran (Birmingham)
19/04/2021
Rating: 5 of 5!
Excellent service throughout.
Fiona L. (Poole)
19/04/2021
Rating: 5 of 5!
Everything went smooth as silk. It’s like brexit never happened :)
Emil D. (Hertford/Ware)
19/04/2021
Rating: 5 of 5!
Love the company, great emails that keep you updated aswell as really helpfull online staff, has become my number one store when shopping for skate stuff.
Thomas H. (Canterbury. Kent)
18/04/2021
Rating: 5 of 5!
Unsure that their sizing is accurate. I ordered a UK 10 but received a UK 8, US10. The box seemed to show this was the largest size for the shoe. However customer services were really helpful and arranged a return for me.
Freya Lloyd (Carlisle)
17/04/2021
Rating: 3 of 5!
Reply from SkatePro:  Thank you for taking the time to write a review on our website.
All the sizes on our US website are in US sizes to provide our customers the sizes as they are used to in the US.
Very happy to hear that your experience with our Customer Connection Team was really helpful! ✌
Easy and straightforward website, soomth and hassle free delivery.
Patrik S. (Luton)
16/04/2021
Rating: 5 of 5!
Straight forward no hassle quick delivery
Graeme Baxter (Lochgelly and Cardenden Ward)
16/04/2021
Rating: 5 of 5!
Arrived before the delivery date. No complaints here.
Lucy S. (Gainsborough)
16/04/2021
Rating: 5 of 5!
Excellent all round service. No problems in recommending.
Ian S. (Chichester)
16/04/2021
Rating: 5 of 5!
Great customer service, fast delivery, definitely recommend!
Aggie G. (Blackpool)
15/04/2021
Rating: 5 of 5!
Great fast shipping
Daisy leask (Glasgow)
15/04/2021
Rating: 5 of 5!
Great service and delivery
William Somerville (Edinburgh)
15/04/2021
Rating: 5 of 5!
Excellent, swift delivery and website easy to navigate
Jennie Everett (South Shields)
15/04/2021
Rating: 5 of 5!
Very easy ordering and delivery very quick. Will definitely buy again.
Kirsty Simeone (bristol)
15/04/2021
Rating: 5 of 5!
Assistant was helpful. Product was as expected.
Susan M. (London)
15/04/2021
Rating: 4 of 5!
very good. return process a little frustrating but not the compnies fault
Michelle peppiatt (Bishops stortford)
13/04/2021
Rating: 4 of 5!
Good customer service
Mrs Jean E Lovegrove (Penarth vale of Glamorgan)
08/04/2021
Rating: 5 of 5!
Great customer service! I realised after placing my order that I'd ordered the wrong size. I sent a prompt email, and SkatePro immediately made the requested change. Would definitely recommend!
Shyane S. (Leeds)
07/04/2021
Rating: 5 of 5!
Only sent me half an order. Charged me for all of it though, then I had to send photos of the half order to then have to wait another fortnight for the rest. Still waiting!
Nathan Duran (Lancaster/Morecambe)
07/04/2021
Rating: 2 of 5!
Reply from SkatePro:  Hi Nathan,

Thank you for taking the time to write a review👌
I can see that we have solved this issue for you. I am really sorry about your experience. 😟

Please let us know if you have any questions for us.
/Vesta
These are an amazing company they help you so much couldn't of asked for anything more thank you so much
Rebecca Jones (Liverpool)
07/04/2021
Rating: 5 of 5!
Great service. My board arrived on time and in perfect condition.
Sean D. (Cardiff)
07/04/2021
Rating: 5 of 5!
Great! Delivery was a bit slower than expected but still fast enough
Justyna Banaszkiewicz (Craigavon)
07/04/2021
Rating: 4 of 5!
good
LASZLO SZOLLOSI (Surbiton , Surrey , Uk)
07/04/2021
Rating: 5 of 5!
Awesome
George C. (London)
06/04/2021
Rating: 5 of 5!
Very quick delivery, tracked parcel all the way here. Delivery was a day early.
H. Windsor (Forres)
06/04/2021
Rating: 5 of 5!
The product arrive early and the free tracking system was very helpful.
Neil Johnson (Bayston Hill)
06/04/2021
Rating: 5 of 5!
Took a long time to get from Germany via Denmark to the UK
soren ramsing (Barking)
05/04/2021
Rating: 1 of 5!
Reply from SkatePro:  Hi Soren,

Thank you for taking the time to write a review👌
I can see that your expected delivery date was Friday 26 Feb - Tuesday 2 Mar and your parcel was delivered on the 25th of February, so it actually came in earlier than expected! 😁
Please let us know if you have any questions.
/Vesta
Great
Mario G. (London)
03/04/2021
Rating: 5 of 5!
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