Reply from SkatePro: Hi Caroline,
Thank you for taking the time to write a review!
I am sorry that the screws arrived in such a state. Please send s picture of how the item arrived at firstname.lastname@example.org we will take a look at it and offer a solution.
Yes, we are a Danish company but there are no problems to return the item back to us. :) our return label costs only 3,95 GBP and no extra fee! You can return your items here> https://www.skatepro.uk/d58.htm