Free Returns - within 365 days
Products you buy from SkatePro can be returned / exchanged within 365 days! We offer easy and free returns.
Received the wrong products?
Do not start using the products. Contact us first via email or call us at 0330 027 0202 and tell us about the problem.
Exchange or Return Products
Should you regret your purchase; any product can be returned within 365 days after you received it. If you regret your purchase and want the entire purchase amount to be refunded, you must return the product in the same condition and quantity as when you received it. This means that you can try the item, as you would in a physical store, without outdoor or constant use.
You are only responsible for a possible deterioration of the value of the product, if the product has been handled in a different matter than what is needed to determine the nature and physical property of the product. If the product has been tried more than this, we consider it as used. This means that in case of withdrawal, only some or none of the purchase amount will be returned to you, depending on the products trading value. Of course there is no returning right on products, that have been customized for a specific customers need.
You can return your order in the following ways
- By refusing to accept the parcel when delivered
- By returning the parcel
- You can also choose to use our standard withdrawal form and send this with the returns
You return the parcel by following these steps:
- Register the products you would like to return online or print the return form (print here), fill it out and put it together with the return parcel.
- Put the item in the original product packaging and wrap it securely (a cardboard box, a bubble envelope or some thick paper).
- Order a free return. We email you a return label, which you have to attach on the parcel. The parcel can be handed in at a local post office.
Note that the product is your responsibility from the time of delivery until it is returned to us. Therefore make sure that the product is securely wrapped during the shipping.
If the product size does not fit and you want another size, SkatePro will ship the alternative size to you free of charge.
According to the Danish Act of Sale of Goods you have a right of complaint of 24 months on all products. This right of complaint means that you, the customer, can complain about the deficiencies of the product, which has been present at delivery. It is however a prerequisite that these deficits are not caused by your incorrect use of the purchase, or other injurious behaviour that has led to shortages. If the claim is approved you either get it repaired or replaced, a refund or reduction in price, depending on the specific situation and SkatePro’s assessment.
You must process your claim within a reasonable time after you have found the defect. Claims within two months are always considered as being timely. The shipping cost to return a claim will be covered, but only with a prior shipping agreement with SkatePro.
To be able to assess a claim case, we are in need to inspect the condition of the specific product. To initiate a claim evaluation, proceed with one of the following methods:
- In most of the cases, we are able to evaluate a claim case without the need of sending the product back right away. You will get fastest assessment of an issue by sending us an email with a description and some conclusive pictures of the flaw.
- Send in the product along with a detailed description of the flaw of the product, including the cause of the damage.
When returning goods, we politely ask you to issue the return online or print the return form directly from our website, then fill it out and add it to the return parcel. If you want to return a product without using one of our return services, we will cover the costs for the cheapest return option, if the claim evaluation results in a positive outcome. Note that the product is your responsibility from the time of delivery until it is returned to us. Therefore make sure that the product is securely wrapped during the shipping.
You can read more about your right of withdrawal here.